Pathetic Customer Service

I am never a person who usually does this complaining thing but now I am fed up!! I have been calling Multichoice for more than 10 times now!! The Customer service you render is PATHETIC!! I have been placed on hold 3 times for literally more than 11 minutes first time, second and third time was placed on hold for more than 8 minutes after I instructed that i should not be placed on hold for more than 3 minutes without anything being communicated to me! I spoke to Clinton Schoman (Team Leader) assisted me and told me that he would call after 2 hours because they apparently their system has been placing payments into incorrect accounts! I spoke to him at 8 and said he will call after 2 hours..it's 12:05 now and no word from him, I called again and spoke to a lady named Nodumiso and told her what I wanted to enquire about and she told me to hold on while she finds out what's happening..I mean she placed me on hold for literally 16 minutes !!! I mean really??!!! I want to camel this nonsense because this is crazy!