Pathetic Customer Service and Subscription not Cancelled on time.

On Monday 1 June 2020 I called the JHB Call Centre 4 times with no luck talking to an agent or with an option to speak to an agent. I also phoned the DSTV Media Sales department with no luck to speak to an agent. The last resort was to go on the DSTV site and get an email address just to get my DSTV cancelled. I've send an email to the Help address to cancel my subscription. I have received a ticket number (***8). Only on 7 June 2020 10:25 I received an email from Thamsanqa Gumbi asking for security details to cancel the subscription. And at 21:38 I received an email from Lesego Kwapeng stating that my subscription can not be cancelled as it can only be done on the second of each month and that it is scheduled to be cancelled on 02 July 2020 only. I have stated in my email on 1 June 2020 that my subscription must be cancelled and that I will not pay for another month. This is unacceptable stating that I must pay for another month as I did everything from my side to ensure that I cancel my subscription in time. How will this be fixed as I will not pay for the month of June 2020?