Pathetic customer service and finance departments. Ill treatment of loyal paying customer.

Multichoice has been disconnecting my service, charging reconnection fees even though my account was paid o time. I have had numerous conversations with their call centre, including a supervisor and all have failed to ensure that my payment has been properly allocated.

I keep receiving sms's telling me how much I owe, with a past due date. Some of these sms's have been to notify me that service has been disconnected and all the time I have to keep phoning them to reconnect because its a mistake on their side. They've asked me to send a POP which I have and everyone can see. I have also noted that some of the agents I have spoken to, including the call where I spoke to a supervisor, are not logging the interactions as the lat person I spoke to at 07:00 yesterday morning, named Sbusiso, could not pick my last interaction. Nevermind that we pay exorbitant amounts for old and repeated programming, now they don't even acknowledge payment received. Pathetic service all round!!!! Stop disconnecting my subscription as I have PAID you.