Pathetic customer service and back office procedures

I paid my monthly subscription R850 - for 2 compact packages on 27th October. The due date for my account is the 3rd of every month. On the same day I tried to upgrade to premium on the same day to watch the rugby semi final. The upgrade did not go through- kept receiving error messages and we missed the game. I called the contact centre for assistance and they reconfirmed the upgrade had not gone through, I was still on compact. Surprisingly after this failed upgrade my amount owing shot to R2000. I still called back on the monday, they could not even reconcile these amounts, but at the end of the call I was owing a thousand. I still called back thrice to fix this account and all I got was robotic answers, no one was able to solve my problem. I called back Friday 8th november hoping to speak to a team leader or supervisor and it simply could not happen. Situation es escalated as stated by the agent. I woke up with a disconnection message today (10 nov). Called the centre again and khanyisile was just telling me what is showing on the system. All I heard was" sorry,,,, we cannot,,, the system says You need to wait " I kept on asking why I am being cut off given these are errors on dstv side, and why I would still be expected to pay a reconnection fee. I have played my part as a responsible consumer by contacting the centre to resolve- so many times and they have not done their job. Now I have to suffer while they attempt to fix their mistakes. I am not asking for favors- I am paying for this service.