Pathetic Customer Service

This service provider is pathetic. I have escalated this matter now on multiple occasions. They refuse to change my account details. Now they have suspended my account. I have spoken to a Guguletha where all required documents were send. I was ignored. I have spoken to some other person again with reference number: ***5-I68, where I was told that my complaint has been escalated. I was informed to pay R717.00. Still, no reply, nor have they taken this amount via debit order. They refuse to let me pay for the account. They have suspended my account. This over Christmas. I have never experienced such poor service in my life. I will never recommend Multichoice to anyone. You have just lost a customer.