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Palesa M
1 reviews | Active since May 2023
14 May 2023, 09:25
PATHETIC CUSTOMER SERVICE
Why is it that DSTV FAILS to communicate transparently, I have an on going complaint that I was telephonically advised is still under investigation but one agent calls with little knowledge of my query and even littlest to none solution or even progress, are you going to solve this query or should I cancel the contract with you and join the evolving world of Netflix like the rest of the world because this is beyond pathetic now!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
14 May 2023, 09:27Hi Palesa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 May 2023, 09:27
Official
Hi Palesa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
PM
Palesa M's updateReviewer Update
17 May 2023, 06:22Hello
I figured you are done with the investigation from Self Service team, since you have deactivated my services. My surprise is no communication from you has been received by me, which means your lack of communication is still not changing. Again, would you rather I just cancel the entire contract? I know you are still investigating but I still would appreciate the acknowledgment since you didn't provide me with your investigation turn around time but decide to deactivate my services while I wait is not working for me.
I figured you are done with the investigation from Self Service team, since you have deactivated my services. My surprise is no communication from you has been received by me, which means your lack of communication is still not changing. Again, would you rather I just cancel the entire contract? I know you are still investigating but I still would appreciate the acknowledgment since you didn't provide me with your investigation turn around time but decide to deactivate my services while I wait is not working for me.
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Palesa M's update17 May 2023, 06:22
Reviewer Update
Hello
I figured you are done with the investigation from Self Service team, since you have deactivated my services. My surprise is no communication from you has been received by me, which means your lack of communication is still not changing. Again, would you rather I just cancel the entire contract? I know you are still investigating but I still would appreciate the acknowledgment since you didn't provide me with your investigation turn around time but decide to deactivate my services while I wait is not working for me.
I figured you are done with the investigation from Self Service team, since you have deactivated my services. My surprise is no communication from you has been received by me, which means your lack of communication is still not changing. Again, would you rather I just cancel the entire contract? I know you are still investigating but I still would appreciate the acknowledgment since you didn't provide me with your investigation turn around time but decide to deactivate my services while I wait is not working for me.