Pathetic customer service!

Multichoice does not care about customer service at all. I was told by a consultant at the walk in Centre in Randburg that our DSTV account is in credit, and that there is no need for a payment in July 2021. She further instructed me to make a payment of R10.00 to add on to the amount we have available to cover the monthly subscription fee for July.

To our surprise our account got disconnected due to non payment, and a reconnection fee is billed on our account. The call Centre is not helpful either as they do not know what to do to assist me as their client.

The person who misinformed me at the walk in Centre is Boniswa Matseka. She has absolutely no idea what she is doing there.