Pathetic customer service

I am completely disgusted at the sort of customer service from dstv, my services have been disconnected once more and now have an out standing balance of R668. What is infuriating about this i spent the whole day on saturday the 22/07/21 with back and forth trying to resolve your mess up and once again i find myself having to do the same after mentioning that i hope i will not encounter such problems again. I cannot be wasting time calling into your call centre and get no assistance, should i then attache scrern shots of tbe communication yo show that your service is pathetic and you make excuses to overcharge and the incompetence of the staff, Wow. I would to have the matter escalated to the CEOs desk or better yet send me the direct email.