Pathetic customer service

I deactived my DSTV compact account on MyDstv app in October 2021 and also called in to close-off my account, end of November my account was debited, i called DSTV and the consultant assured me that my account is no longer active and that he will process a refund of which i did receive the refund. In January 2022 my account was debited again when i contact DSTV i was told that my account is still active , i explained what happened and i was told it will be scheduled for disconnection end of February 2022. however even today i still get calls that i am owing DSTV, the annoying part is that my personal information was given to debt officials who keeps threatening me and my mom every single day. I will never recommend DSTV service to anyone , the service is so pathetic. I am not going to pay any money for their poor administration.