DV
Devashnie V
1 reviews | Active since Jun 2012
03 Dec 2019, 13:29
Pathetic Customer Service
This is my second review in a week. The insurance on my decoder has still not been removed. I cancelled my subscription and insurance on the 17/11/2019. with effect 01/12/2019. On the 28/11/2019, I saw the subscription charge for December 2019 fell away however the insurance charge still remained. I was told by Multichoice and this charge would fall away on the 01/12/2019. However it is now the 03/12/2019 an the charge still remains.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Dec 2019, 13:36Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Dec 2019, 13:36
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DV
Devashnie V's updateReviewer Update
03 Dec 2019, 15:03Why do they need to call me!. Just cancel the insurance. the decoder is not in use it has been disconnected. There is no reason for the insurance cover. Further to this I cannot accept calls between 07:30am - 17:00pm
DV
Devashnie V's update03 Dec 2019, 15:03
Reviewer Update
Why do they need to call me!. Just cancel the insurance. the decoder is not in use it has been disconnected. There is no reason for the insurance cover. Further to this I cannot accept calls between 07:30am - 17:00pm
DV
Devashnie V's updateReviewer Update
03 Dec 2019, 16:45Well I can only accept their call after 17:00pm or they can call me at 12:30 on my lunch break which is only 30 minutes. I will be waiting!
DV
Devashnie V's update03 Dec 2019, 16:45
Reviewer Update
Well I can only accept their call after 17:00pm or they can call me at 12:30 on my lunch break which is only 30 minutes. I will be waiting!