Pathetic Customer Service

<p>Good morning</p> <p>On 25 February at 15:06 I gave the call centre a call ( ********** ) I asked for the TOTAL amount that needs to be paid in order for me to reconnect. I was given the amount of R918.00. I asked repeatingly is this correct and this will be for viewing up to end March for when the next payment is due and I was told yes that is correct. I confirmed that the calls were recorded. Please find my call for that day a take a listen. I nee a received a sms stating I am in arrears of R841.00. This has now completely upset me.</p> <p>I as the consumer do believe a error was made by your consultant and this needs to be rectified ASAP because if my account gets disconnected then this matter will be taken further.</p> <p>The amount in arrears is also due to a error from Multichoice. On the 28 January I called and asked if my service could be disconnected for the month a February 2017. This never happened. Yet now I am being asked to pay.</p> <p>I have actually had many problems with multichoice and the billing system.</p> <p>They called me regarding my query. Well guessd what all of a sudden I am **** as they tell me I did not call them. Very convenient if you ask me. </p> <p>I do not want abybody to call me regarding this as I am tired of repeating myself. I want my services reconnected and the correct credit passed for the consultant mistakes.</p> <p> </p> <p>Please sort the above out and email me a updated statement<br />Kind regards</p> <p>Nicolene Van Rooyen.</p>