Pathetic Customer Service

<p>I have been a DSTV customer for more than 20 years and i upgraded to the pricelock package in December, the agent that assisted me made a mistake with my account. she made me a cash cutomer instead of a debit order customer that i already was. I am now handed over to debt collecting companies for DSTV's mistake for being in arrears, DSTV admitted to this mistake. i have to now keep on phoning them to get their mistake sorted out. there is a note and escalations on their system with these details. NO MANAGER from their accounts department has phoned me back after they promised to do so. I am schocked and appauled by your lack of customer service DSTV. this is not how you treat your loyal customers!!!!!!!!!!!. MY DSTV REF number: ********** 9-I39</p>