Pathetic customer service

<p>I have taken the 24month price lock deal and have had endless issues with debit orders.Finally in Oct 2016, I finally got a hold of someone who could assist and they have asked me to make a payment of R3000 to correct all the misunderstanding and bring my account back to normal which is R529 pm.I have been assured by them that my debit order will be R529 going forward.I did make the payment but I have been debited R2300 in Dec 2016,R1300 in Jan 2017 and R1500 in Feb 2017.I have been trying to contact the price lock department but apparently the customer care has to log a query and I will be contacted by the department with 48 hrs.I have made about 6 queries since Dec 2016 and am still awaiting a call from the price lock department.I would like to know how to resolve issue.Also every time I call in the call cost me about R25 to R50 a time.</p>