Pathetic Customer Service

<p>Dear Multichoice</p> <p>It is clear to me you have no intention responding to my issue logged regarding an incorrect address on my statement (REF# ********** ). It has been 3 months and you are still not able to correct my address on my statement. I have submitted multiple requests via your Customer Care email address and I have logged complaints on Twitter and on HelloPeter, as I am AGAIN and will continue to do so, informing the public of the poor customer service. You are still not responding with a resolution.</p> <p>I honestly don’t understand how *********** one should be not being able to make a correction on the system and press the “Save/Submit’ button? And this has been going on for 3 months!! You have responded multiple times the correction has been made and will reflect correct on my next statement, but it does not!!</p> <p>I actually understand why Multichoice is not replying or responding to my issue as I would also be embarrassed about my *********** staff and management! And now you are hoping the issue will just blow over!!</p> <p>As mentioned earlier will I continue posting complaints on all social media platforms making the public aware of the incompetence at Multichoice Customer Service and hopefully Senior Management or Executives will take note and do something about it!</p> <p>I suggest you reconsider your ***ardly approach to this issue by responding “We acknowledge receiving your enquiry. Feedback will be provided as soon as possible” and actually do something about it!</p> <p> </p>