Pathetic Customer Service

<p>I've been a Multichoice commercial customer for 4 years. I've Never missed a single payment. In August '16 they changed my account without notifying me by 3 times the amount. I emailed them for weeks trying to sort this out and I have only received auto replies saying that they will get back to me within 3 days. Then they try take another debit order in October for an amount R9008 (which returned)??! I emailed them again and still no reply. Eventually I received an email from them, asking for a floor layout, and not even 24 hours after that they suspend my account. So I call them for a 3rd. This time I don't give in and speak to someone from accounts for 55min and we concluded with no progress. Her only response was: "You need to email our commercial activations department". So my customers won't have DSTV for the next, who knows how long. Great for my business!! Eventually the reply tommy email and they got 14 TV's confused with 5 TV points. So they just tripled my account without notifying me in any way and take a chance by deducting R9k off my account. Now they won't reconnect me until I pay R11k (my account is only supposed to be R3.2k per month). I don't even know how they got from R9k to R11k??</p> <p> </p> <p>They are a bunch of chance takers and don't appreciate loyal customers. </p>