Pathetic customer service!!!!

I have two decoders in my name. For the past 5 months only the one was active because the old one is not working. I got an sms to say that I owe sarcasm just over a R1000. I went to them and spoke to Mihle at the PE branch and made payment for the new month. She promised to log a fault to the technicians. A few days later my service was suspended. I went back and spoke to Mihle again. This time she sent an email to them. Today my service is suspended again. I spoke to the call centre and spoke to a lady who promised to activate my services and got cut off after 15 minutes. I called back again and spoke to Percy who wasted my time for 32 minutes waiting for a supervisor and then the call got dropped. Later I called again and spoke to Mzwakhe and after 13 minutes requested to speak to a supervisor, who never got back to me. His name, according to Mzwakhe is is Manual Isak. What is this, a circus that I’m doing business with?