pathetic customer service

I posted my complaint on the 04/march/2019 I still didn't get response I called yesterday the call center I spoke to Martha for 45 minutes using my airtime she wasn't explaining properly what is happening in my account actually she was telling different things from what my last caller, she was telling me my insurance was billed over and I have show max I don't and she put me on hold for 15 minutes mind you I'm using my airtime to call , she said she will transfer me to the manager mine airtime was almost finished the manager promised to call me back , he still hasn't its been hours now. can you guys please respond to my queries or I'm canceling this damn explora I'm supposed to be on price lock not paying more than I should because im not gonna call again i wasted almost R70 speaking to you guys