Pathetic customer service

Although my 1st case is stiĺ under investigation and it doesnt seems as if they trey very hard to resolve my query at dstv and after my dstv has been disconnected for the 5th time this month and this cost me money to phone them everytime to re connect my dish it has been disconnected again this morning. I have told the consultant that phoned me the one time last month that i did not reverse any payment and it can only be me myself cause i am doing eft payments. I never got any feedback on the paul and myself phine conversation when all the problems started after he told me that i have a huge credit and do not have to pay for the month of April. Therewas one lady that phoned me after one month i filed my complain with helo peter and up to now it is only costing me money because they do not know what they are doing.