Pathetic customer service

Had an E143-4 error on my extra view pvr. The online self help service was useless and did nothing to resolve the problem. Called the help service. After a while the lady got my system to work. This service lasted about 30 minutes. Called dstv again.... Spoke to a rather useless and annoying customer service representative called Scebi Hlatshwayo. Either dstv does not train these guys properly to do the job or they are well trained to waste your time. Mr Scebi insists that my problem is my cables and cannot help me any further as I am not willing to verify that they are connected properly. A request was made for technician to call back.... 1 hour later and no call (awesome service) ..... My wife then called dstv and asked for a supervisor (Rennie).... IT TOOK NO LONGER THAN 5MINUTES AND THE PROBLEM WAS SORTED , NO CHANGING WIRES OR ANY STUPIDITY .... Sad that we have to endure such pathetic service from the front line *********** and useless staff. (please guys... These are harsh words) but your dstv staff do not listen to the true nature of the problem nor is there any effort to help and resolve the problem quickly. Please train your staff properly. It costs money to continously call the customer service and sit and listen to poor and ridiculous service.