PATHETIC CUSTOMER SERVICE

Pathetic Customer Service

I received an email on the 31st January 2018 from DSTV that I could upgrade from Compact to Premium for R599. First on 27 Feb 2018 I tried to upgrade following the upgrade details in the email, this said that we needed to pay over R900 which was the incorrect price for the special so my wife phoned and spoke to a consultant explaining that we had tried to upgrade on the special but the price was too high. He was concerned about ensuing that the debit order amount be changed in time to go off and then assured her that all was sorted and gave the reference number ********** 2-I153.

Then on our billing date (3/3/2018) R927 went off my account which was too high for the R599 special price plus access fee so I was expecting a debit of around R700. On 4/3/2018 I phoned the call centre and was put through to Kathleen who said that they had had a few problems with the special price but that our account would be credited within a few hours and so our next payment amount would decrease from R899. Reference number ********** 2-I158.

I checked that afternoon and no credit so phoned again, this time I was told that it could take up to 24 hours so I waited until the next day, still no credit. When I phoned on 5/3/2018 I was put through to a team leader Martha who said that she would look into it and that she would come back before 3PM the following day, I have never heard from her again.

On 9/3/2018 my wife phoned again and spoke to Michelle who said that it was with their business desk and should be resolved by the next day. The next payment amount remained at R899 so on 13/3/2018 I spoke with Kholisile who again told us it was being handled by the business desk/team but asked us to email him the original email we had received for the special offer and details of what had happened since then which he would send on to them reference number ********** 2-I175.

It is now 29 March 2018 and my next payment amount remains R899 showing that no credit has been processed to date.

Netflix is starting to look like a good option after 16 years of being a good client of dstv.

WHEN WILL I BE GETTING MY REFUND!!