Pathetic customer service

Good day I have paid my Multichoice Dstv account for the month of February on 26 January 2018. However since 4 February 2018 my service has been disconnected every 4 day !!!!! Every time this happened I would call the call centre ( on my expense ofcourse) I spoke to supervisors and managers. I've emailed my proof of payment. It is attached to my account on their system. Every person told me my complaint has been escalated to the finanance department and they will get back to me. To date NO ONE has contacted me !!! Today my service has been disconnected AGAIN !!!!! I'm the meantime Multichoice Dstv is messing with my credit rating!!!!! I will report this matter to the ombudsmen!!!!!! I AM SO ANNOYED AND FRUSTRATED !!!