pathetic customer service

i had a problem with my service which took them 3 weeks to sort out,during that frustrating time,I indicated that I will just get a new service from scratch via the price lock/explora bundle to sort the service out.they promise a 48-72 hour turn around time!pfff,I was contacted 10 days later,on top of which their agent **** to me saying that they were trying to get hold me.i have received no calls for them and when I asked for 1 instance that they tried,they could not supply that.since then,i app**** for the price lock and was told i do not meet the criteria.I currently pay R903/month and they are telling me I cannot afford another R46/month to meet the explora price.based upon that assumption,I imagine that dstc will not increase my premiums next year as they have just told me I cannot afford any extra on payments.on monday,I sent a ,mail and called requesting info as to why I do not meet the criteria as I am sure there was a miscommunication between myself and their agent during the credit vetting.i am still waiting for contact and this is where their pathetic service starts:- they are masters at just passing the buck:-they say they have "escalated"my query,which I have understood an escaltion to be a priority and will receive prompt attention.i have received mails ,promising feedback,from Bhekani,Nkomo, Lebogang Phiri, Thandi Sekwati, Nomthandazo Mbatha and Niven Athmaram.why so many people for 1 query?because they just pass the buck!!the latter called me and got aloof and condescending and played the "don't be aggro and use vulgar language' game when I got hot under the collar.I asked for 1 instance where I used any vulgar language which he would not divulge.Niven,when a client has been jerked around for 4 weeks,and get irate,get off your high horse if you cant accept it was you who got him there in the 1st place!! i received a call today from from Tholakele(sorry if misspelt) ,who wanted to another credit vetting for explora and when I explained the above,she attempted to help by getting her manager to come on line.I said that wont help as they are scared to offer any assistance and lo and behold,after asking me to hold on,came back with the reply that she will take my details and her manager will get somebody to look into it!!!!there is her 1st lesson in management at dstv-pass the buck.no one takes ownership of a problem to resolve a clients problem/query at that place!! their statement of providing world class service is true,as long as they are referring to passing the buck.