pathetic customer service

i have an account with multi choice, Gosh I've never in my whole entire life experienced such pathetic and horrible customer service, the company knows nothing about great customer experience, they are clueless and ***********, the agent don't know why they are even there... these *********** agents keep on deactivating my dstv for no reason, .. every week i have to call in and find out why i was deactivated , God knows that i am sick of this pathetic service i'm getting from dstv... to make matters worse, they cant even call and explain the reason for deactivation, i am the one who supposed to load airtime and call this pathetic company ... i am up to here----- with multi choice and its extreme poor customer service , can someone call me with a valid explanation why my services are disconnected.. i need a manager to call not these *********** agents .. lebogang selebogo ********** 114