MF
Marisa F
1 reviews | Active since Sept 2014
22 Oct 2015, 08:45
Pathetic customer service
I have requested a change of ownership on Walka 7 since 22nd September 2015 and still waiting for this to happen. They have plenty of excuses why this is not happening, it is system upgrade, allocated to Business Desk or have not received certified copies of ID's. I have sent too many emails to count to them with the change of ownership document and both ID's attached and still nobody has contacted me to say all has been done. Every time they have some lame excuse why it is not being done. I have contacted them several times and still waiting for them to assist me with the change of ownership. This needs to be done ASAP and when I get home tonight it will be fixed and all working fine.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Oct 2015, 18:07Hello mferreira73,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the Walka 7 has been transferred to the account of Miss M Ferreira. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the Walka 7 has been transferred to the account of Miss M Ferreira. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply31 Oct 2015, 18:07
Official
Hello mferreira73,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the Walka 7 has been transferred to the account of Miss M Ferreira. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the Walka 7 has been transferred to the account of Miss M Ferreira. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile