Pathetic Customer Service

I am on the Explorer Package at R849.00 per month. It is the 7th of September and my account has not yet been debited. 3 Calls have been made to Customer Services since 29/08/2015 and absolutely nobody can assist. Emails sent to DSTV Enquiries and Head of Customer Services - Still nobody cares. This is a contract, late payment will reflect on my Credit Profile - Yet again, nobody at Multichoice cares. Is this your idea of Customer Services? Why is it that one must complain to sort out any issues? The staff at the call centre are so process driven they will not assist if its not in their scope. Supervisors have the luxury of refusing to take calls. Absolutely pathetic service Multichoice. Terrible Customer Services and this just proves that the bigger the company, the less anybody cares about the clients.