Pathetic customer experience

<p>I have been calling Multichoice for the past 2 weeks to get assistance, I am not getting any joy. I have been experience issues with my decorder and its insured. I went to 3 different outlet and they were also unable to assist me. Ended up buying a new decoder, after they failed providing me with a new one. A week later I get an email stating that my insurance was canceled on my decoder, something I didnt request. I called their call centre, i was advised that I must send an email through to complains so I can be assisted. I am still awaiting feedback on my matter. Called again yesterday, spoke to a consultant by the name of Kevin whom explained to me that his Team leader Faraaz will be calling me before 16:30 . Its the next day I am still waiting for them to contact me. MIght you my account has been debited twice for the month of April, every month this account is paid on time yet I cant get the service that is due to me. I must say I am extremely disappoited that such a big world class company is unable to provide a simple service </p>