Pathetic customer care from DSTV staff

DSTV do not care about customers only worry about their subs and if u are late you get disconnected. Where is the customer care. On 19/11/19 i logged a complaint with team leader Allysa, no feedback or response I received. I then went to hellopeter and DSTV responded on 28/11/19 saying they investigating, sad to say no one has contacted me to date. So they lie on hello peter that they investigating when they are not. Pathetic customer care. We are paying our sub monthly thus dont ignore your customers. I think this should be put in newspapers and facebook. Cos the staff at DSTV do not care. Staff access customers account without their consent.