sG
stephen G
1 reviews | Active since Mar 2009
05 Aug 2020, 09:56
Pathetic customer care and uncalled for upgrades at my expense....
Phoned about 2 weeks ago to reactivate one of my smart-cards as I didn't use it for about 4 months. When I went to our local DSTV agent i saw my account shows I owe more than my normal monthly installments... Apon inspection of the account DSTV upgraded my account to premium and i'm on compact plus so agent returned my account to what it should be.Now DSTV says I have to pay for a upgrade that I didn't request... Ref No: ***8-I249 Phoned again and been on hold for 32 min? *** fix my account or i cancel its that easy!!!!!! Oh and they said they will go listen to the recordings......yeah right!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 10:43Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Aug 2020, 10:43
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
sG
stephen G's updateReviewer Update
06 Aug 2020, 10:30Thank you for responding. Account is showing correctly now. Appreciate the effort you made to resolve this issue. Hope that it doesn't have to happen again
sG
stephen G's update06 Aug 2020, 10:30
Reviewer Update
Thank you for responding. Account is showing correctly now. Appreciate the effort you made to resolve this issue. Hope that it doesn't have to happen again