Pathetic customer/billing services

My debit order for my subscription goes off on my account on the 1st of every month. This happened on the 1st of August but somehow bounced back on the 9 th of August. I contacted the customer Careline who informed me of this. I was requested to manually pay R674 into the Multichoice account which I did via eft, send POP to [Email Removed] reference as my ID. this was done. My DSTV still was not working. I called 5 more consultants who could not help and I was told to email POP To unallocated.... Which I did. I received a reply with a case number saying turn around time is three days. After a week I had still not heard from anyone. Then to my delight, on the 1st of September my account was debited for about R1200 which is way more than the monthly subscription. I contacted Multichoice again and no one could assist me in finding my POP for R 674 that was paid. I received an email from [Email Removed] who said my POP was not suffice. Really a POP generated by the bank is not suffice!?!? I emailed him back and have still heard nothing! I am so frustrated as for the half of August I did not have service of DSTV although having paid for this!!!!!