Pathetic Consultants

I called multi-choice to change my package, i was met with a consultant who was very rude, lacked understanding and refused to downgrade my package when your own system failed to initiate the order.

when i requested to speak to the supervisor this pathetic consultant came back and says now she was told to do the downgrade and when i refused to talk to her and requested to speak to the supervisor, or someone else i was put on hold for over 17 minutes.

how is it that when i upgraded to the premium it was done on the app, and she has the audecitty to ask me why i didnt call in when i initiated the downgrade

for anyone to pull this call was it started on 21 April 19:30 and at 20:00 i was still on hold because this consultant did not want to transfer me to another consultant

She doesn't not deserve this job, she doesn't have the customer care s****s, she cannot listen, very rude and is not doing multichoice any good for being there. Until this is sorted with this consultant, i will not pay this services i dont this, i have other paid services that i will utilise but i will not tolerate this nonsense of being treated like these services are donated to me, i am paying for this services the least i can get it to be treated like a paying account.

She kept me on hold up until the switchboard closed. I will not pay this service until someone from multi-choice calls me with a an action to be taken again this lady, i really do believe there are other deserving people that could use this job.