KS
Karla S
1 reviews | Active since Jun 2013
06 Dec 2020, 19:54
Pathetic can't even resolve a complaint.
Dstv just seems to impress me more and more (yes, I'm sarcastic). Still waiting on feedback on my previous complaint. Phoned 2 weeks ago and they said they will contact me back, and I'm still waiting(and why should I follow up with you). It surely doesn't take a month to resolve a complaint and provide feedback to your customer. I'm really disappointed as Amanda nor anyone of Dstv did not provided me with feedback. Really how far should a person go to be heard? Complaint ***. Last feedback from Dstv was on the 13th November 2020 were they advised that they are still waiting for feedback. This is pathetic right?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Dec 2020, 19:56Hi Karla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Dec 2020, 19:56
Official
Hi Karla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
KS
Karla S's updateReviewer Update
10 Dec 2020, 12:13When will I receive feedback? What should a person do to get a response?
KS
Karla S's update10 Dec 2020, 12:13
Reviewer Update
When will I receive feedback? What should a person do to get a response?
KS
Karla S's updateReviewer Update
14 Dec 2020, 14:48So now I'm being ignored, well done on the worst customer services ever. No call to say what's happening with my complaint. Litterally being ignored, tried to phone in to the call centre they can't assist. Now please advise me who will provide me with an answer? Or is DSTV okay with this treatment.
KS
Karla S's update14 Dec 2020, 14:48
Reviewer Update
So now I'm being ignored, well done on the worst customer services ever. No call to say what's happening with my complaint. Litterally being ignored, tried to phone in to the call centre they can't assist. Now please advise me who will provide me with an answer? Or is DSTV okay with this treatment.