Pathetic call centre staff that can not sort errors out

Keep getting error codes on brand new explorer. Ive spoken to 2 client /technical support not one person could help, lady said theres no technical staff working to clear codes. Couldnt even hold a conversation with me put the phone down. I calked back spoke to a guy he was also not able to help. Called back a 3rd time spoke to Zenange and she coukd not understand that there is a red explanation mark and NO error codes. She rudely put me thru to a voice service that said the call centre is now closed at 8:30!!! CANCEL MY SERVICES you clear dontbneed full paying clients any more!!! Pathetic no service DSTV