Pathetic Call Centre Service DSTV Multichoice

DSTV Multichoice has agents who don't know what they are telling customers. Agents who agree there is an E48 issue in some areas and dont know when the issue will be sorted and others who take you through the process of setup even though there is an issue. You get advised to get an installer to come to sort out your issue at your own cost even though the issue is not your installation and neither is the decoder as it was checked at their offices and all was fine. Some agents have the audacity to tell you to cancel to avoid being charged for the next month but dont take into the account the existing month. Requests for higher management to call falls on deaf ears and escalations are never resolved. I have to say this is one of the most pathetic call centre service i have had to deal with and still have not had my issues resolved.