Pathetic call centre service - 4 agents, only Leona Kallie (4th agent) could help

<p>This insert has been copied from the original complaint sent to DSTV.</p> <p> </p> <p>"Let me first start by letting you know of the pathetic and useless service I received via your call centre today, 19 May 2016. </p> <p>My husband is the accountholder whom works out of the province, I had to call in because one of our decoders (we have an explora & pvr) was giving us error messages on both televisions.</p> <p>I called in at 16:30, and spoke to 3 other consultants whom didn't know what they were and put me back on to hold (please review that recording).</p> <p>However, I am not all about complaints. The 4th consultant who picked me up from hold, Miss/Mrs Leona Kallie stuck it out and managed to calm and rectify the situation at hand. May I add that as part of the solution, I was guided into cabling again because apparently for 3 years my RF cable was incorrectly placed - indeed it was because my problem is solved.</p> <p>So am I now a recommended technician? Do you guys just approve anybody? Furthermore, I strongly recommend that you review my call for the entire duration to hear the disgusting service I received from 3 out 4 consultants - this exact reading is going on to Hello Peter if nothing gets done!</p> <p>Lastly, I urge you, I actually insist that you acknowledge and pass on this complaint to Leona from your call centre in Jhb, as she is worth more to Multichoice than you know. Please let her know that Mrs Naidoo sends her best wishes to her.</p> <p>I expect communication from you guys within 24-48hrs ."</p> <p> </p> <p>Mrs A Naidoo</p>