PATHETIC CALL CENTRE

I wish i could give you guys zero stars as a rating. I have a debit order for the 25th of every month/ On the 27th of July i called you guys to query if my debit order went through or not as i had an issue with my account and some of my debit order did not go through and wanted to be debited immediately if my dstv debit order was unsuccessful. I spoke to someone who assured me it successfully went through. On the 29th i received an sms saying my magtape returned unpaid and balance was the dstv amount. I then call AGAIN and spoke to someone, he told me that a debit order takes at least 24 to show reversal and in my case, it would be showing by now so everything is in order and i do not have to worry about it. I then asked for a reference number and made it clear that i do not want to pay reconnection fee because i called TWICE and TWICE did your consultants reassure me. I asked for reference number just incase and i was given I195. One the 7th of July i received an sms says my services have been disconnected due to no payment, i called immediately and spoke to Aphelele Ncube at KZN branch, he told me "unfortunately" there's nothing he could do because i still had to pay the reconnection fee even though i was given incorrect information by *********** consultants. I then requested to speak to an manager and i was referred to Nhlakanipho Mkhize who said he will have listen to call and if indeed i was given wrong information the the reconnection fee would be credited to my July payment ans said he would given me feedback and a week later nothing.. I then called again on the 14th of July and spoke to Tamia Gow - Cape town branch she then told me she has never heard of reconnection fee being credited and was to escalate to her manager for assistance, her manager is apparently Ayesha and was supposed to call me for feedback.... to date no feedback reference number I217. TODAY i called AGAIN and spoke to Britney at PE branch who asked for my ID number 3 times..... f^ck WHAT A CIRCUS YOU GUYS RUN.... no one knows anything and no1 has the curtesy to call back with feedback... I CALLED SO MANY TIME TO BE DEBITED and your consultants who lack training all reassured me my payment was fine when it wasn't. CLEAN UP YOUR CALL CENTRE is ridiculous, no matter how patient a client can be, you will still treat them like shi!t. hurts that i am giving you one star cause really you deserve NOTHING