1 reviews | Active since Oct 2016

24 Oct 2016, 17:00

Pathetic call center service

<p>Trying to get anything a cross the call center people is mission impossible. After three calls of trying to get account reconnected, I'm thinking perhaps it's best that multi noise doesn't need my business. They reactivity the account for 30 mins, after I send proof of payment, then switch it off again, and three call center ladies later, they keep saying the "system is confusing me" or the "computer won't let me"...and when you ask to speak to senior you get told no. Yet after minutes on end they refuse to call back when it's actually their own systems they don't understand.</p> <p> </p> <p>this is beyond ridiculous! So ridiculous there should be no "star rating" whatsoever</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Oct 2016, 07:25
Official

Dear Abigail Muelelwa Mukhuba

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Oct 2016, 10:11
Official

Good day Abigail Muelelwa Mukhuba

Thank you bring this matter to our attention.

Please accept our sincerest apologies for the level of service you have received in this regard.

We confirm that your payment is reflecting on your account and service has been activated on the DStv Compact Package.

Should you require any additional assistance, please do not hesitate to contact us ,

Kind Regards

Rupert