Hellopeter
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JA
Josy A

1 reviews | Active since Dec 2013

15 Feb 2017, 21:11

Pathetic call center

<p>it's been about a year now that I am complaining about the DSTV now app. Nothing gets done about it. It is the most useless app out there. Episodes don't play or they cut in half. DSTV should just shut down as it is an absolute waste of money. </p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2017, 07:56
Official

Dear Josy

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2017, 11:00
Official

Good day Josy

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

Please provide us with yours with your device ID make and model of device as well as the e mail address used to link your device in order for us to escalate your concerns to the relevant department for urgent assistance.

Should you be using an android device, please advise on the loader version you using

Kind regards

Rupert

JA
Josy A's update16 Feb 2017, 13:45
Reviewer Update

Hi Rupert, thank you for your reply.

I am using my iPhone 6 and my IPAD air.

for e.g the voice episodes 2 and 3 are only 45 min long.

the e-mail I use is **********

josy

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2017, 13:54
Official

Good day Josy

Thank you for the information.

We have escalated your concerns to our online service team for urgent investigation.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert