Pathetic Billing Department

I upgraded my account to the premium subscription in July and i was told to pay in R200.00 which i gladly did. then the nightmare started...every week my services are being disconnected due to the finance department unable to allocate that payment, I made the payment via EFT into the account, the correct account no. and customer service no. was used. i have emailed them proof of payment more than 20 times and still nobody can help me.... DSTV has a dont care attitude because they know they have the monopoly in satellite television. all the hours that my services has been disconnected i don't think ill be reimbursed for that! **************** for their mistake!!!!