Pathetic as per usual from DSTV

I have called in to state there was a problem with my viewing due to the wind the dish moved and could not view DSTV, i was then offered their new package for the Explora i said why not to date its been almost 9 days i have not been contacted have a 5 year and 2 year old asking me what happened to their TV. Every time i call even when speaking to superiors in the respective departments they say that is an outbound part of their business they CANNOT HELP but will ESCALATE this has been going on for days now. My time, my phone bill and still not helped i am on the premium package and have not been viewing for days now. Please can someone contact me urgently and have this sorted out as i am singing this song for days with no help. A large company like yourself cant assist one customer makes me think hey really does for the fee we pay we being tortured for service, this is taking advantage of people desperate for using/needing your services, i hope the Internet infrastructure in SA becomes more efficient then we can move over to Netflix and Showmax for a better rate and better service as well. PLEASE HELP ME I AM ACTUALLY BEGGING I HAVE SMALL KIDS