Pathetic, Appalling, Disgusting Service Ever!!!!

On the 20.02.2015 I sent an email to [URL Removed] I have 2 accounts,One in Jhb and one in Kzn for my mum. On the day in question my mum called me and advised she cannot view anything on her side it says the account is in arrears with a purple screen. I try to trouble shoot with her to no avail I than email DSTV. Advising my mum in kzn has issues I am in jhb can someone call her and assist. I get a simple annoying email from Thabiso Malekane asking for the error message!! ***. Did he not read my email. I am in jhb my mum is in kzn I gave permission to call her and assist. I eventually call my mum and me been a non multichoice employee and not tech savvy spend an hour with her and we eventually get it right. I than escalate this ****ty service and speak to Ronny a supervisor whose just as useless over promises and under delivers, I ask him that I want a formal apology from Thabiso for his pathetic service and to date I am still awaiting!!! All multichoice cares about is the bottom line and customer care is non existent