PATHETIC AND WORST CUSTOMER SERVICE !!

REFER TO REFERENCE NUMBER : ***2. l have been overcharged for a decoder that was supposed to be disconnected from my account and an Agent by the name Cynthia phoned me on Friday 5th March,2021 and **** to me that my refund of R1020.24 will be processed within 3 working days and took my Capitec bank details , up until now my refund is not yet paid . I called DSTV Customer Service , another Agent is now telling me that my refund request was declined, BUT no-one phoned me to advise the reason why my refund was declined. l'm being sent from pillar to post ; waiting in vain yet its not my fault that DSTV decided to re-connect an old decoder that was not supposed to be connected. I NEED MY REFUND TO BE PROCESSED URGENTLY !!! l am very angry and annoyed with this pathetic and worst service.