Pathetic and useless service from DSTV.

I have been given in correct information by 3 DSTV customer care agents. The third agent advised that I needed to call the price lock dept in order to settle my account, upon calling the number I was advised that the number belonged to furniture city ?? I escalated this issue through facebook and the response I received was, ' What is it that you want now?" There after I asked the agent why I had been provide with wrong information and the response I received was, "No idea".

See message thread below :

good day Hi Nabeelah Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: ********** 788 Hi Nabeelah How may we help? I am currently experiencing an issue with your 083 customer care call center. I called in a few days ago to inquire about my settlement amount and was quoted R736. Today, I called in to settle the amount for my explora contract and was quotes a different amount of over a thousand rand. Please advise how the call center agents incompetency will be rectified? Also I want to pay the first amount that was quoted. Please advise if you require recordings. I have been put on hold for more then 10 minutes because the manager is unavailable. This is unacceptable especially regarding the fact tat this isnt my mistake. Kindly send us your ID number, cellphone, initials and surname let's check your account and assist. ********** 062083. ********** 551. N Gafoor Kindly note that we're still checking your account and we'll provide feedback shortly. You are left with 10 months on your contract and it is R1190 over that period, however if you opt to settle there and then, then the amount is R735.90. Dear Miss. GAFOOR

Settlement quotation for agreement under customer number: ********** Goods description: Explora. SN: A ********** 00

Thank you for requesting a settlement quote for your Decoder Payment Plan agreement. The amount you need to pay to settle your account is ZAR 735.90

This quote is valid until 28/04/2019. This quote includes any payments made before today. You can settle your account immediately or at any time during the period that this quote is valid. Is the 735 amount including or excluding the 350 credit on my account Excluding. so please confirm the amount needed taking into account the credit on my accoun=t R368.90. thank you so much. Please can you provide me with my easy pay number The reference number is ********** , further note that you still need to confirm settlement after paying. Please advise how do i go about setting up a debit order for the settlement amount o be deducted from my account on the 31st Note that this quote is valid until 28/04/2019. Otherwise once you have confirmed that you are settling, then a debit order can be loaded and debit there and then. 4:13 PM hi there Hi Nabeelah Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: ********** 788 How can we assist? i called in the customer care department to settle my explora contract and the agent issued with with this number to call the price lock dept , ********** 159. I called and was advised this number is for furniture city? Please advise whats going on here because=use this is the 3rd time this week I have been given wrong information by a customer care consultant. What is it that you want now? Is this your response for a client that has been given the run around for a week ?\ Pathetic!!! We didn't mean to sound harsh, apologies. Your query is somewhat vague we are asking because we want to understand your query and assist accordingly. I want to cancel my DSTV contact and your customer care agent gave the number for furniture city ? You tell me what could I possible want after being given the number to call furniture city to settle my DSTV contract???????????? Price lock department has no contact details. You cannot call the,, they call you. Hence we asked what is it that you need assistance on so we can escalate your query to their department. I would like to know why 2 or your customer care agents advised that I need to use that number if they have no number? No idea but we apologize for the inconvenience. We can assist you on this platform. Please may I asked who I am chatting to as I would like to escalate this further. No idea is a poor response. You sent feedback to DStv. Please may I have a response. I am entitle to know who is providing me with the above information.