Pathetic and useless service

On 6 February 2023, I went onto the DStv website to purchase the streaming only package for R699 per month. I filled out everything they asked for, I made payment with my credit card, and the first payment went off immediately. I never received a customer number. Two more payments have gone off since then and I have nothing to show for it. I have been fighting with DStv on Facebook messenger about this since February and I am not winning. I keep getting asked the same questions and I am not getting any answers. They are absolutely useless and pathetic. Is there any chance you can advise me on what to do.