Pathetic and useless
Over a month now with numerous calls emails and complaints and pleas to dstv to assist and resolve their incorrect billing And suspension of my pvr... I'm done with dstv...your services are pathetic and a waste of my time. Your call center people are sadly... Poorly trained and ***********. But the one department that should be getting things right is your finance and billing. And that even is poorly run and inaccurate.
Dstv has become as useful as SABC. I have been with dstv for a long time but this kind of service is definetly not worth it.
Dstv... Catch a wake up.. Your supervisors and call center agents are useless and poorly trained.
I have cancelled my account. I'm tired of calling and explaining to *********** people 1. THAT MY ACCOUNT IS NOT IN ARREARS 2. WHY MY PVR ACCOUNT IS SUSPENDED... NO SIGNAL 3. WHY THE BILLING SAYS I OWE MORE MONEY THAN I DO, INCLUDING MY STATEMENT AND THE AUTOMATED VOICE .. WHEN I DO NOT OWE THIS MONEY.
BUT... WHEN I CANCELLED MY ACCOUNT THERE IS NO OUTSTANDING MONEY ON MY ACCOUNT...USELESS
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Dec 2019, 14:37Hi Farhad,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Dec 2019, 14:37
Official
Hi Farhad,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
26 Dec 2019, 17:27It may not be your intention to provide sub standard service... BUT THE FACT THAT I HAVE COMPLAINED AND BEEN COMPLAINING TO OTHER SITES LIKE HELLO PETER is a testament that complaining directly to dstv to sort out my problems is a WASTE OF TIME. dstv has NOT ONCE RESPONDED TO the phone calls and complaints made DIRECTLY TO CUSTOMER SERVICES people like :
1. NANDIPA
2. JOHNATHAN NAIDOO
3. PAUL NAIDOO
Not once did these useless supervisors or managers do anything to sort out the problem.No follow up.
Johnathan naidoo played the tape for confirmation on the matter on 21/102019. Johnathan naidoo agreed his customer agent was in the wrong (mishap as you call it).
Nothing was done regarding the mishap. Why is it the manager confirms all of this and still there continues to be a mishap on my account...Eishhhh ...maybe this manager and the other managers or supervisor are useless... But you are assuring me of your best services at all times.
The only reason you tried to fix the account is to resolve the fact that I have cancelled my account and you needed to show that attempts to sort the matter out was TRIED.
1. What about crediting me with days dstv switched my account off... Switched off my signal and left me with no service... You did not resolve this???
2.what about time and money spent by me week over week calling and complaining about the mishap that dstv made. ..
The mishap (interesting choice of words minimizing the situation and problem) was NOT CAUSED WHEN I CALLED IN to inquire on price of an upgrade... THE MISHAP OCCURED when your customer service added additional amounts to my account. Amazing how by me calling in to dstv, a mishap OCCURED ON YOUR SIDE... MY PHONE HAS *****TH QUALITIES TO CAUSE A MISHAP ON YOUR SYSTEM... WOW...
If you wish to call this a mishap... Good for you...
No more mishap of R494 that I will pay to dstv
No more mishap of calling in to sort out a problem week after week...
No more mishap of R494 that dstv gets from me...
Sounds more like a money loss problem to dstv than one to me.
If you want me to be assured of your best services and intention at all times.... It does not show and It has come tooooo late and tooooo slow. Words mean nothing if you cannot deliver on the service and dstv is useless and pathetic in this regard.
"Empty vessels make the most noise"
I will make use of Netflix and open view. This was never my intention but pathetic customer service and a blatent poor attitude towards customers problems and complaints are the driving force for people like me to seek alternate services.
If management sees this message... It is truly sad that your customer services have deteriorated to such pathetic state that no one listens to resolve a client's problem. Sad that leaving is the only solution for a customer. Sad that as managers nothing more gets done to address *********** supervisors and customer services agents to sort out these problems.
Best of luck to you dstv.
1. NANDIPA
2. JOHNATHAN NAIDOO
3. PAUL NAIDOO
Not once did these useless supervisors or managers do anything to sort out the problem.No follow up.
Johnathan naidoo played the tape for confirmation on the matter on 21/102019. Johnathan naidoo agreed his customer agent was in the wrong (mishap as you call it).
Nothing was done regarding the mishap. Why is it the manager confirms all of this and still there continues to be a mishap on my account...Eishhhh ...maybe this manager and the other managers or supervisor are useless... But you are assuring me of your best services at all times.
The only reason you tried to fix the account is to resolve the fact that I have cancelled my account and you needed to show that attempts to sort the matter out was TRIED.
1. What about crediting me with days dstv switched my account off... Switched off my signal and left me with no service... You did not resolve this???
2.what about time and money spent by me week over week calling and complaining about the mishap that dstv made. ..
The mishap (interesting choice of words minimizing the situation and problem) was NOT CAUSED WHEN I CALLED IN to inquire on price of an upgrade... THE MISHAP OCCURED when your customer service added additional amounts to my account. Amazing how by me calling in to dstv, a mishap OCCURED ON YOUR SIDE... MY PHONE HAS *****TH QUALITIES TO CAUSE A MISHAP ON YOUR SYSTEM... WOW...
If you wish to call this a mishap... Good for you...
No more mishap of R494 that I will pay to dstv
No more mishap of calling in to sort out a problem week after week...
No more mishap of R494 that dstv gets from me...
Sounds more like a money loss problem to dstv than one to me.
If you want me to be assured of your best services and intention at all times.... It does not show and It has come tooooo late and tooooo slow. Words mean nothing if you cannot deliver on the service and dstv is useless and pathetic in this regard.
"Empty vessels make the most noise"
I will make use of Netflix and open view. This was never my intention but pathetic customer service and a blatent poor attitude towards customers problems and complaints are the driving force for people like me to seek alternate services.
If management sees this message... It is truly sad that your customer services have deteriorated to such pathetic state that no one listens to resolve a client's problem. Sad that leaving is the only solution for a customer. Sad that as managers nothing more gets done to address *********** supervisors and customer services agents to sort out these problems.
Best of luck to you dstv.
's update26 Dec 2019, 17:27
Reviewer Update
It may not be your intention to provide sub standard service... BUT THE FACT THAT I HAVE COMPLAINED AND BEEN COMPLAINING TO OTHER SITES LIKE HELLO PETER is a testament that complaining directly to dstv to sort out my problems is a WASTE OF TIME. dstv has NOT ONCE RESPONDED TO the phone calls and complaints made DIRECTLY TO CUSTOMER SERVICES people like :
1. NANDIPA
2. JOHNATHAN NAIDOO
3. PAUL NAIDOO
Not once did these useless supervisors or managers do anything to sort out the problem.No follow up.
Johnathan naidoo played the tape for confirmation on the matter on 21/102019. Johnathan naidoo agreed his customer agent was in the wrong (mishap as you call it).
Nothing was done regarding the mishap. Why is it the manager confirms all of this and still there continues to be a mishap on my account...Eishhhh ...maybe this manager and the other managers or supervisor are useless... But you are assuring me of your best services at all times.
The only reason you tried to fix the account is to resolve the fact that I have cancelled my account and you needed to show that attempts to sort the matter out was TRIED.
1. What about crediting me with days dstv switched my account off... Switched off my signal and left me with no service... You did not resolve this???
2.what about time and money spent by me week over week calling and complaining about the mishap that dstv made. ..
The mishap (interesting choice of words minimizing the situation and problem) was NOT CAUSED WHEN I CALLED IN to inquire on price of an upgrade... THE MISHAP OCCURED when your customer service added additional amounts to my account. Amazing how by me calling in to dstv, a mishap OCCURED ON YOUR SIDE... MY PHONE HAS *****TH QUALITIES TO CAUSE A MISHAP ON YOUR SYSTEM... WOW...
If you wish to call this a mishap... Good for you...
No more mishap of R494 that I will pay to dstv
No more mishap of calling in to sort out a problem week after week...
No more mishap of R494 that dstv gets from me...
Sounds more like a money loss problem to dstv than one to me.
If you want me to be assured of your best services and intention at all times.... It does not show and It has come tooooo late and tooooo slow. Words mean nothing if you cannot deliver on the service and dstv is useless and pathetic in this regard.
"Empty vessels make the most noise"
I will make use of Netflix and open view. This was never my intention but pathetic customer service and a blatent poor attitude towards customers problems and complaints are the driving force for people like me to seek alternate services.
If management sees this message... It is truly sad that your customer services have deteriorated to such pathetic state that no one listens to resolve a client's problem. Sad that leaving is the only solution for a customer. Sad that as managers nothing more gets done to address *********** supervisors and customer services agents to sort out these problems.
Best of luck to you dstv.
1. NANDIPA
2. JOHNATHAN NAIDOO
3. PAUL NAIDOO
Not once did these useless supervisors or managers do anything to sort out the problem.No follow up.
Johnathan naidoo played the tape for confirmation on the matter on 21/102019. Johnathan naidoo agreed his customer agent was in the wrong (mishap as you call it).
Nothing was done regarding the mishap. Why is it the manager confirms all of this and still there continues to be a mishap on my account...Eishhhh ...maybe this manager and the other managers or supervisor are useless... But you are assuring me of your best services at all times.
The only reason you tried to fix the account is to resolve the fact that I have cancelled my account and you needed to show that attempts to sort the matter out was TRIED.
1. What about crediting me with days dstv switched my account off... Switched off my signal and left me with no service... You did not resolve this???
2.what about time and money spent by me week over week calling and complaining about the mishap that dstv made. ..
The mishap (interesting choice of words minimizing the situation and problem) was NOT CAUSED WHEN I CALLED IN to inquire on price of an upgrade... THE MISHAP OCCURED when your customer service added additional amounts to my account. Amazing how by me calling in to dstv, a mishap OCCURED ON YOUR SIDE... MY PHONE HAS *****TH QUALITIES TO CAUSE A MISHAP ON YOUR SYSTEM... WOW...
If you wish to call this a mishap... Good for you...
No more mishap of R494 that I will pay to dstv
No more mishap of calling in to sort out a problem week after week...
No more mishap of R494 that dstv gets from me...
Sounds more like a money loss problem to dstv than one to me.
If you want me to be assured of your best services and intention at all times.... It does not show and It has come tooooo late and tooooo slow. Words mean nothing if you cannot deliver on the service and dstv is useless and pathetic in this regard.
"Empty vessels make the most noise"
I will make use of Netflix and open view. This was never my intention but pathetic customer service and a blatent poor attitude towards customers problems and complaints are the driving force for people like me to seek alternate services.
If management sees this message... It is truly sad that your customer services have deteriorated to such pathetic state that no one listens to resolve a client's problem. Sad that leaving is the only solution for a customer. Sad that as managers nothing more gets done to address *********** supervisors and customer services agents to sort out these problems.
Best of luck to you dstv.