PATHETIC AND UNPROFFESIONAL SERVICE FROM DSTV MULTICHOICE.

Multichoice and its callcentres are the most appaulling and unproffessional service provider to deal with. I have been a DSTV customer for more than 8 years now and as per ussual, I've had a debit order for the duration of being a customer. 2 months ago I opted and took out the pricelock deal of R959 a month for 24 months. August they deducted the contracted amount of R959 so all went well, this month so far they have deducted R4000 when I phoned the callcentre this is apparently the amount I owe Multichoice. I went through my account history and no where do I see a month has been skipped for the debit orders.So where do they find that 4000 rand is owed to them.They also deducted the 4000 in 2 seperate deductions. After the 1st deduction the Agent gaurenteed that this will be investigated and no deduction will be taken off until the first 2000 is paid back. Now no one is able to assist or help us resolve this, but they could happily deduct money from my account without knowing what it is for.