Pathetic and unprofessional service

My DSTV was disconnected due to late payment than today at 11:51 I made payment. At 19:10 still my DSTV was not connected than I called DSTV contact number and they told me that payment is not allocated and I must email them proof of payment. I explained to them that I don't have email facilities and they told me to go to DSTV office to give them proof of payment. My question is I am using my own airtime to make a call than I must drive from Inanda to Durban which I need to pay to get there in order for me to produce proof of payment yet I have also paid R50 reconnecting fee. I must also go wait 3 to 4 hours to get to the consultants cause that the waiting time in Durban. Who's fault is it that they unable to allocate payment? Why as a client we are inconvenience, I spoke to Lerato Winti and looks like DSTV don't care about their client other than making money for their business. All theyNow I have made a payment still with no TV since even SABC channels are cut. If they cared they would have connected TV while tracking the payment and if it still not reflecting they would have disconnected it. Who would call call Centre to lie about payment. This is frustrating and unprofessional