PATHETIC AND STINKING SERVICE

From the fourth quarter of 2023 to date, I've been experiencing suspension of service on my dstv account. Proof of payments for September and December 2023 were shared with the DSTV consultants as well as proof of payments for Jan and Feb 2024. My subscription would be suspended every 3 days however proof of payments were provided where it is indicated that payments were made in time and for the required amount. Every time when I call the call center for a reconnection I'm being told that payments have not been allocated and I need to pay over R1K including arrears for late payments. Today being the 5th March 2024 I made calls to the DSTV contact center and spoke to 3 different consultants in Luyanda Kgoduna and Likhona Mzwakhe who hang up the call on me while I was holding on the call for over +20 minutes. In my last call I spoke to Thandi Seng who tried explaining what the challenge was and then informed me that her fellow colleagues were actually negligent in providing the required service to me and further told me that my services can only be reconnect tomorrow even though i've made the necessary payments and also on time. I've never missed any payments or whatsoever. Due to my frustrations I asked to speak to the supervisor and along came Treasure Letlhake who is unprofessional and do not have a sense of customer service and does not apply the TCF principles to his customer service skills. At the end he furnished me with reference ***2 and said my issues will be addressed between 24 to 48 hours which is pathetic and *******. I've decided that I'm going to cancel my subscription soon because of the unholy, pathetic, uncaring and disgusting customer service. You can kiss my subscription good bye come the 21st March. I'll stick to your top rated competitors, Netflix and Showmax.