Pathetic and shocking , home affairs is more efficient than multichoice

Absolutely shocking service and incompetence from DSTV! I have been trying to reallocate a payment for am entire week now and have spoken to 6 different call agents. Having to re-explain and follow up and restart the entire process. I have sent through a bank statement, pop and every other source of proof regarding payment however they keep on requesting the same things all over again ! My account has been disconnected for an entire week even though payment was made. It is very shocking ! I receive better service from the South African post office. MULTICHOICE has lost the plot here

I would appreciate a phone call which has been promised but had not received any feedback on the matter ***