NL
Nomaswazi L

1 reviews | Active since Mar 2017

20 Mar 2023, 14:40

Pathetic and Rude stuff

Writing this was not a pleasure to me because of unprofessionalism that DSTV and its employees provide to valuable and loyal customers for so many years.

Its long story and I'm not even interested to explain i spoke to Vuyiswa last week and she was excellent in what she does shame i give the props, but still in her assisting me didn't even help when she logged a call and fast tracked it , but till this day noting was done.

we pay for this services and in return we get such pathetic services from a whole bug company like DSTV.

The reference were #INC *** and #INC *** my Disney plus is active but not working , but i pay this account via debit order and they telling that my Netflix billing date is not aligned, so now who must pay for the difference they are creating, when someone request a debit order , they account should be zero because you owe nothing to the account and you are paying what is due.

They should fix that balance and I'm expecting my Disney plus to work soon and my March's data bundles to be loaded on my internet i took up with you.

This is really sickening.

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Mar 2023, 15:03
Official
Hi Nomaswazi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Mar 2023, 10:45
Official
Hi Nomaswazi, 

We have tried to contact you on the number: *** to no avail, please provide us with an alternative number and suitable time we can get hold of you on. 

Kind regards, 
DStv: Hello Peter Team 

Best regards,

NL
Nomaswazi L's update22 Mar 2023, 09:16
Reviewer Update
Hi DSTV

I'm always available on my cellphone, you can even try it now.

I still have no feedback....
NL
Nomaswazi L's update22 Mar 2023, 12:48
Reviewer Update
Its no one assisting based on what i have wrote.

DSTV is something else

NL
Nomaswazi L's update23 Mar 2023, 12:33
Reviewer Update
Its been 1 week and 3 days debating about this issues, now its nerve wrecking and I'm not getting any joy out of this but I'm paying for this nonsense.

NO ONE called thus far ..I will never wish anyone to join DSTV rather stream....
NL
Nomaswazi L's update24 Mar 2023, 11:16
Reviewer Update
Dear Benedicta (DSTV) Agent,

I gives me a great pleasure to write to you based on professional services you have provided to me this morning.

Thank you so much for resolving all the queries and frustrations I had with DSTV as whole ,but you made it possible by clarifying in a very humble and polite way . I wish there could more of Benedicta in the DSTV customers service environment.

Keep up the excellent job you do and I hope your manager or supervisors see the big potential you have.

You deserve a Bells :)