Pathetic and poor service

Dstv is a joke. To top it all their customer service os pathetic. Spoke to a consultant by the name of Thoba Ndlovu who clearly couldn't explained why I was incorrectly billed and now my services were abruptly disconnected. I asked to speak to her manager and she just put me on hold and never bothered to call back clearly giving treating Customers fairly the middlefinger. My partner enjoys watching sports and that's the only reason we still have this service because of Supersport channels. The agent and her manager blatantly refused to help in any way and never app**** any human touch to my query. All she did was to explain a process which I'm fami**** with but failed to address the issue that DSTV has provided incorrect info. She went on to say that "sir you know your monthly premium is R430" ofcorse I do but whose fault is it that I was incorrectly billed?! She needs to go back to training and learn how to handle clients complaints/queries in a delicate manner. If it was up to me, I wouldn't even give a single star rating.